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How 84 BD Handles Your Personal Information

Your account data, payment details and browsing activity are collected only to run your experience on this platform. Access and eligibility depend on your local law and eligible regions — this policy explains exactly what we collect, why we hold it and how you…

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What We Collect and Why We Hold It

84 BD Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you provide — name, contact information, and your chosen payment method, whether that is bKash, Nagad or Rocket. We log transaction records for every deposit and withdrawal so your wallet history stays accurate and disputes can be

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resolved quickly. We also collect device and session data — browser type, IP address, session timestamps — to keep your account secure and detect unauthorised access. Cookies track your in-session preferences so the lobby loads the way you left it. We do not sell your personal
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data to third parties. We share data only where a payment processor needs it to complete a bKash, Nagad or Rocket transfer, or where applicable law requires disclosure. Retention periods vary by data type: account records are held for as long as your account is active
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plus a period required by applicable regulations; session logs are held for a shorter window and then deleted. You have the right to request a copy of the data we hold on you, ask us to correct inaccurate details or, where permitted by your local law
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and eligible region rules, request deletion. Any exercise of these rights starts with a message to our support team.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT PRIVACY TEAM

Reach Us About Your Privacy

If you want to see what data we hold, correct something on your account or ask about how a specific bKash, Nagad or Rocket transaction was recorded, our support team handles privacy requests directly. Send your query with your registered account email and we will respond within the timeframe required by applicable local regulations.

DATA SECURITY STEPS

How We Keep Your Data Secure

Security on your account runs across several layers. Payments through bKash, Nagad and Rocket are processed over encrypted connections and we never store your mobile wallet PIN or password on our systems. Account login uses a one-time password sent to your registered number, so access requires both your credentials and your physical device. We review access logs regularly and flag unusual session patterns — for example, a login from an unrecognised device triggers an additional verification step before the session continues.

Encrypted Payment Channels

Every bKash, Nagad and Rocket transaction travels over an encrypted connection. We store only the transaction reference and amount, never your wallet credentials or PIN.

OTP Login Verification

Your account login requires a one-time password sent to your registered mobile number. Without that OTP, credentials alone cannot open a session on your account.

Data Retention Policy

Account records are held for the period required by applicable regulations in your eligible region. Session and device logs are deleted on a shorter cycle once they are no longer needed for security review.

Data Request Process

To access, correct or delete your data, send a request through the account dashboard or contact support with your account email. We process requests in line with applicable local law.

Privacy Policy Questions Answered

Common questions about how 84 BD collects, stores and handles your personal data — and what you can do about it.

We collect your name, contact details and payment method at registration. Once you are active, we log transaction records for bKash, Nagad and Rocket payments, plus session and device data for account security.

We share data only with payment processors needed to complete a bKash, Nagad or Rocket transfer, and where local law in your eligible region requires disclosure. We do not sell your personal information.

Log in to your account, go to Settings, and use the Data Request form. Alternatively, contact support with your registered email and account ID and we will handle the request from there.

You can request deletion where permitted by your local law and eligible region. Some records — such as transaction logs — may be retained for a period required by applicable regulations even after a deletion request.

Payment transactions run over encrypted connections. We store only the transaction reference and amount. Your mobile wallet PIN and account credentials are never held on our systems.

Account records are retained for as long as your account is active plus any period required by applicable regulations. Session and device logs are held for a shorter cycle and then deleted once the security review window closes.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 84 BD Handles Your Personal Information

Reach Us About Your Privacy

How We Keep Your Data Secure

Privacy Policy Questions Answered

01 What personal data does 84 BD collect when I open an account?

02 Does 84 BD share my data with third parties?

03 How do I request a copy of the data held on my account?

04 Can I ask 84 BD to delete my personal data?

05 How are my bKash, Nagad and Rocket payment details protected?

06 How long does 84 BD keep my account data?

Privacy Policy

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