Reference

How Our Legal Terms Protect Your Account

Access to 84 BD depends on your local law and the eligible regions we support — this page sets out what that means for your account, your payments, and your rights as someone using our platform.

Bangladesh EligibilitybKash, Nagad, Rocket CoveredAccount Rights OutlinedPolicy Contact Available
84 BD How Our Legal Terms Protect Your Account
CONTACT AND QUERIES

Reach Us About Any Legal or Policy Question

If something in these terms is unclear, or if you want to raise a concern about your account, your data, or your eligibility, our support team handles policy queries directly. You do not need a lawyer to ask us a question — just get in touch through the channel that suits you.

Live Chat Available through your account dashboard. Start a chat session and describe your query — we connect you with the right team for legal and policy questions.
Email Support Send your question to our support address. For legal or data queries, include your account ID and a short description of what you need reviewed.
Help Centre Our help centre covers eligibility, account closure, data requests, and payment disputes. Check there first — most policy answers are already written up.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

We take the security of your account and the privacy of your data seriously. Here is what that looks like in practice, not in abstract promises.

Data Retention We keep your account and transaction data for as long as your account is active and for a defined period after closure. You can request a summary of what we hold at any time through support.
Cookie Policy We use cookies to keep your session active, remember your wallet preference — bKash, Nagad, or Rocket — and track basic usage patterns. You can manage cookie settings from your browser at any time.
Account Security Your account is protected by password and OTP verification. Each login to your 84 BD account from a new device triggers a one-time code to your registered mobile number before access is granted.
Policy Change Requests To update your registered details, request data deletion, or ask about how we use your information, contact support with your account ID. We respond to data requests within a reasonable timeframe under applicable policy.

Answers to the Questions We Get Asked Most

These are the questions that come up most often when someone reads through our legal terms for the first time. If yours is not here, support can answer it directly.

Access depends on your local law and the region you are in. We support eligible regions in Bangladesh, but you are responsible for confirming that accessing our platform is permitted under the laws where you are located.

Our terms cover transactions made through bKash, Nagad, and Rocket. Each of those wallet providers also has its own terms, which apply alongside ours when you send or receive funds through them.

Contact our support team with your account ID and a clear request for your data. We will confirm what we hold and provide it in a readable format within the timeframe set out in our data policy.

Yes. You can request account closure and data deletion through support. We will process the request and confirm when your data has been removed, subject to any retention requirements under applicable rules.

We may suspend or close your account if we determine that access came from a region outside our eligible scope. Any balance may be held pending a review, and you would be contacted through your registered details.

Start with our support team — live chat or email both work. Describe the decision you are disputing and include your account ID. Most policy disputes are resolved at that stage without any further escalation needed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.